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Refund policy

Once purchased, items are non‑refundable.

Bespoke Silversmith Bespoke Silversmith

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The fine print

Drew's Silver Handbook

Shipping

All orders are shipped via USPS Priority Mail and include a tracking number so you can follow your package every step of the way.
Once a package leaves our studio, we are not responsible for delays or lost items in transit. If you’d like additional insurance for extra peace of mind, just let us know — it can be added upon request.

Please double‑check your mailing address before completing checkout. Customers are responsible for providing the correct shipping information.

Custom Orders & Deposits

A deposit is required to begin all custom orders. Please note that all deposits are non‑refundable, as they reserve your spot and cover the initial materials and preparation for your order. Your deposit will be applied toward the final balance of your custom piece.

After your deposit, your remaining balance is due before I begin creating your piece. I'm not able to start production until the order is paid in full. You’ll have 60 days to pay the remaining balance; after that window, the deposit is forfeited.

Turnaround Times

Turnaround times for custom orders can vary based on my current workload. Average timeframe is 6-8 weeks though some orders may be completed sooner or take a bit longer. Orders will never exceed 5-month turnaround.

If you need your order by a specific date, please reach out to me before purchasing so he can confirm whether the timeline is possible. Rush orders are available and begin at $100.

Bespoke

Every item we make is crafted by hand in our studio, one piece at a time. No two pieces will ever be exactly alike — each one is uniquely yours.

Refunds

Once purchased, items are non‑refundable.

Need Help With Your Order?

If something isn’t quite right — wrong size, unexpected issue, or anything else — please reach out. I genuinely want you to love your order, and I'm always happy to work with you to make things right.

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